Organisational friction can usually be traced back to a single capability gap.

A performance conversation gets softened to the point of ambiguity, so nothing ever changes.

Problems (people, processes, even entire teams) are worked around instead of worked through, driving inefficiency and employee frustration.

Strategic choices are ignored because no-one ever really understood, or bought into them.

Opportunities are missed because the people closest to the action don't speak up.

On the surface these symptoms may present as strategy, structure, or performance problems. Below the surface, the root cause is more often a conversation problem.

Or more accurately, a difficult conversation avoidance problem.

This is a skill gap, not a personality flaw. And, as with any skill, navigating difficult conversations can be learned.

How we help you remove the friction, for good.

Difficult Conversations

Map Your Strategy

Your Winning Strategy

The Pact

Customer as Hero

Most of our other work, if required, builds on the foundation Difficult Conversations lays.

When your people can speak plainly, disagree constructively, and commit honestly, you have the ideal conditions for serious strategy, cultural alignment, and effective execution.

Our engagements typically start with building the core skill of effectively navigating Difficult Conversations.

This is a full-day, facilitated workshop, fine-tuned for your team's most pressing needs (uncovered through one-on-one interviews with all participants prior to the workshop).

We work on real-world conversations, not made-up case studies, which means everyone leaves with an understanding of their own habits, a plan, and a new set of skills they will use immediately.

One day. Real conversations. Skills for life.

Could this be right for your team?

The first conversation costs nothing and commits you to nothing. It's 30 minutes with Richard to talk through your needs, and explore whether Reqlarity can help.

We're perfectly okay with difficult conversations. So, if we're not right for each other, there will be no hard feelings.